ABOUT DELIVERY

Transport company

In Colombia, as a general rule, shipments will be made by Coordinadora or TCC and in the world it varies depending on the country.

But the transport company may change depending on the need and conditions of the service.

Delivery time

Orders are shipped the next business day and take 2-7 business days to arrive at their destination (usually sooner). This depends on where you are located.

Likewise, you must take into account that times may increase or decrease due to specific situations in the territory, the carrier or the company.

Delivery time for orders sent abroad varies by country, but is approximately 12 to 20 days.

Cost:

Shipping costs in Colombia are $13,900. To find out the cost of your shipments abroad, write to us at +57 313-5820546 .

You will receive the requested products in the package, and the purchase invoice will be sent to you via email ready to print.

If you do not receive the selected product or products for any reason, you must contact WhatsApp +57 313-5820546 .

Changes:

You must contact our WhatsApp customer service at +57 313-5820546 .

You must indicate the reason for the change and specify the product for which you wish to change it.

If the product is of lower value, the surplus is returned to you and if it is of higher value you must pay the surplus.

Returns:

You must contact our WhatsApp customer service at +57 313-5820546 .

If you request a refund, you must attach a bank account number or you can request an equivalent voucher.

Refund takes 15 business days for banking procedures and invoice cancellation.

Product availability

All products on the website are available for shipping.

There are reasons why a product may not be available, for example: size, color or design.

In such cases, a member of our customer service team will contact you to explain the reason.

You can select another product or request a refund.

TERMS AND CONDITIONS OF DELIVERY

Please read these delivery terms (Delivery Terms) carefully before ordering products from the Unbroken Sports online store.

UNBROKEN SPORTS

Unbroken Sports Wear SAS. (Hereinafter Unbroken) a company legally constituted under the laws of the Republic of Colombia, identified with NIT. 900933082-4 and with Commercial Registration No. 21-553202-12 of the Chamber of Commerce of Medellin domiciled in the city of Medellin, at Calle 17 # 37 a 80, Providencia de Castropolo building

WHEN DO THESE DELIVERY CONDITIONS APPLY?

These Delivery Conditions apply to all offers and contracts relating to the sale and supply of products by Unbroken.

When you order any product on our Unbroken website (www.unbroken.com.co) or on any web page directly linked to our website (Website), or accept an offer from Unbroken, your acceptance of the Delivery Terms during the ordering process constitutes your acceptance of the applicability of these Delivery Terms.

Deviations from these Delivery Conditions may only be made if Unbroken agrees in writing.

OUR OFFERS AND PRICES

The offers on our Website are non-binding and do not bind Unbroken Sports Wear (hereinafter Unbroken) and will not be bound by obvious errors of transcription, mistakes in promotional descriptions and other statements in the offer and on our Website.

Minor color or other variations in products may occur as a result of different imaging and display technologies, or for other technical reasons. Unbroken is not responsible for these variations and deviations.

Prices listed include VAT. Prices are expressed in Colombian pesos. Unbroken reserves the right to make changes to prices and the product prior to an order being placed by you. Unbroken reserves the right to change, limit or terminate special offers or promotions at any time.

Unbroken charges shipping costs. Shipping costs vary for each product and are detailed in the “Shipping Costs” section of our Website.

These charges will be invoiced, where applicable, separately and will be specified and added to the total amount of the order. If the order is processed through an Internet terminal in an Unbroken Retail Store, Unbroken will assume the payment of the shipping costs and other duties and customs charges.

* Special Promotions

Unbroken runs various “experiential” promotions through its website (www.unbroken.com.co), linked to the purchase of specific products and/or collections. These types of promotions include meetings with athletes, teams, tickets for sporting events, autographed items, etc.

For each promotion, the terms and conditions will be published separately and will be clearly available on the site for the duration of the promotion. It is understood that the published terms and conditions of these promotions are accepted by consumers upon accepting these general terms and conditions.

HOW IS THE CONTRACT FORMALIZED?

You may only place an order on our Website if you are a consumer, not a reseller. You must be 14 years of age or older to purchase products through our Website.

Orders placed by you through the Website for products offered by Unbroken Sports on the Website are merely an offer to conclude a sales contract. The sales contract will only be effectively concluded when Unbroken confirms the order to you by email. Until you receive such confirmation, you may cancel the order.

You warrant that the information you provide to Unbroken in your application or order is accurate and complete. Unbroken is not obliged to accept an order. Unbroken shall be entitled at any time to verify an order in advance or to reject an order without giving any reason. If Unbroken does not confirm your order within ten business days, it shall be deemed rejected.

DELIVERY

Unbroken will deliver to the address you specify within Colombian territory. Unbroken can only deliver to a delivery address that is a home or office address. Deliveries will be made on business days, except on public holidays. All deliveries will be accompanied by an acknowledgement of receipt.

If you ask Unbroken to deliver the order in multiple shipments, Unbroken may charge you extra delivery costs. Each individual shipment will constitute a separate contract. If Unbroken is late in delivering a shipment or one of the shipments is incorrect, this will not entitle Unbroken to cancel any other shipments.

Delivery periods are indicative and therefore do not constitute strict deadlines. The mere fact that a delivery period has been exceeded shall not give you any right to compensation. To do so, a notice of default must be sent to Unbroken Sports.

OPTIONS IN CASE OF DELIVERY PROBLEMS

If Unbroken discovers before entering into the contract that it cannot supply the ordered products, it may offer you an equivalent product in terms of quality, price and function. You are not obliged to accept the replacement product. If you wish, you may return it within 30 days at Unbroken's expense (of course, your right to cancel or return will still apply).

If Unbroken discovers after the conclusion of the contract that it is unable to supply the ordered products and is not responsible for this situation, it shall be entitled to terminate the contract. Unbroken will of course inform you immediately of this and refund any payments you have made.

PAYMENT METHODS

Please refer to our Website for information on available payment methods. Unbroken will perform an individual credit check for each purchase in accordance with Unbroken's Privacy Policy. Depending on the results of this check, Unbroken reserves the right to decline certain payment methods.

Electronic Billing

When making purchases on the website www.unbroken.com.co implicitly, the CUSTOMER ACCEPTS freely and voluntarily to receive and pay on the respective due dates, the electronic invoices originated by the purchase of articles from Unbroken Sports Wear SAS. And I authorize Unbroken Sports Wear SAS. To publish, from this date, the invoice for the sale of articles purchased by the company mentioned as the purchaser in this document.

The client accepts the sending of the invoice electronically and this exempts Unbroken Sports Wear SAS from making a physical shipment.

Electronic invoice sending will be available for your service from this date.

The client accepts that invoices will only be issued electronically, except in cases of contingency plans for technical damage to the systems, where a manual invoice will be issued.

Each invoice issued by unbroken Sports Wear SAS complies with the requirements established by the DIAN, which is why the same procedure for resolving any claim applies to Petitions, Complaints and Claims by directly contacting your assigned sales executive.

The client acknowledges and accepts that it is his/her responsibility to have the email service reported for this purpose active.

Acceptance of the invoice will be understood with the notification of receipt or reading of the invoice forwarding email for all legal purposes.

RETURN INFORMATION

Right of return: In accordance with the provisions of these Delivery Conditions, you may return the products received once you have contacted our customer service department and said request is authorized. For a return to be valid, it must be made within 30 days of receipt of the product. Likewise, the products must be sent, unused and complete, including their original packaging whenever reasonably possible.

Once your return has been authorised, we will contact you to arrange for the collection of the product through our logistics provider (TCC). The dispatch of the products or the request for the withdrawal of the products within the time limit will be sufficient to meet the return deadline.

The return of products will be at the expense and risk of Unbroken Sports. It is important that when making the return you consider all the products from the same order that you want to return.

In case you request a second refund for the same order, Unbroken reserves the right to accept or reject the second request. To request your refund, please contact us:

unbroken@unbroken.com.co

In the event of a valid return in accordance with these Delivery Conditions, Unbroken will refund the purchase price you have paid for the returned product within ten days of receipt of the product or cancellation of the contract. However, please note that the process may take up to 59 days since in the case of payment by credit card the financial institution (Redeban or Credibanco) may take longer to apply the refund to your account.

If a product is returned and Unbroken believes that it has been damaged by an act or omission attributable to you, or that it is otherwise at your expense and risk, Unbroken Sports may deduct from the amount to be returned to you the decrease in value of the product resulting from such damage. You may avoid the obligation to compensate for the decrease in value of a product caused by the use of that product if you do not use the product as if it were your own property and if you refrain, as far as reasonably possible, from any action that may adversely affect its value.

WHAT CAN YOU DO IF YOU ARE NOT SATISFIED?

You may send your written complaints regarding the conclusion of the contract or its performance to the following address:

17th Street # 37 to 80. Providencia de Castropolo Building, interior 828. Medellín, Colombia.

If you wish to express a verbal complaint about the conclusion of the contract or its fulfillment, you can call the following number 313-5820546 .

RESERVATION OF DOMAIN

The goods supplied will remain the property of Unbroken until you have paid in full all amounts due under any contract you have with us, including payment of costs, advance or subsequent deliveries or part deliveries. You may not sell, dispose of or encumber the goods before you acquire ownership of them.

APPLICABLE LAW

The laws in force in Colombia will apply to the contract.

PRODUCT MAINTENANCE

Unbroken would like to draw your attention to the washing and care instructions printed on the product labels. Unbroken Sports will not be liable for any damage resulting from incorrect handling or use of the products, including use contrary to the instructions.

SHIPPING:

REGULAR DELIVERY: STANDARD SHIPPING: 2 TO 7 BUSINESS DAYS*

Your order should arrive within four business days (major cities) from the order date.

*Delivery is made only on business days.

During the sales period orders may take a little longer to be processed.

For orders placed on any of these days, or the day before a holiday, the delivery time will be extended by 1 or 2 extra business days.

SHIPPING RULES AND RESTRICTIONS

Orders are shipped on business days only. Business days are Monday through Friday, excluding Colombian national holidays.

We are unable to deliver to PO Boxes.

All deliveries will be accompanied by an acknowledgment of receipt.

We do not refund express shipping costs in the case of returned items.

For any questions, please call our customer service 3135820546 .

Due to logistical difficulties in shipping to certain remote areas, we reserve the right to cancel your order and/or apply additional terms and conditions to such order (including, without limitation, the condition that each order meets a minimum order value). Our customer service will notify you of the cancellation and/or application of these conditions as soon as possible after you place your order.

TRACKING YOUR ORDER

You can track your order by accessing the website of our logistics broker TCC ON THEIR WEBSITE.

Please note that until the carrier updates their systems with your order information, you will not be able to track your order online. Therefore, you may not have tracking information when we provide you with the tracking link the day after you place your order. However, carriers usually update the information one (business) day after we send you the link, so if they still don't have the information, please try again later.

Some orders are packed in more than one box. Each box will have its own unique tracking number.

The possible states are:

RECEIVED

This status means that your order has been received by the system but has not yet been processed by our order management team. You will also receive an email to confirm that we have received your order.

TRANSFERRED

This status means that your order has been transferred to the warehouse and your items are being picked and prepared for shipping.

ORDER SENT

This status means that your order has left our warehouse and is either in the hands of the carrier or has already been delivered by the carrier. You can click on the carrier's tracking link, which is also provided with this status, and see where your package is at the moment. When your order leaves our warehouse, you will also receive an email with the tracking link for your order.

RETURN RECEIVED

This is an additional status that will appear if you have decided to return your order or part of it. It indicates that the return has been received and accepted. You will also receive an email when we receive and accept your return.

ORDER COMPLETED

This status indicates that the order can no longer be tracked on the carrier's website as it was placed a long time ago.

RETURNS

If you are not completely satisfied with your order, our satisfaction guarantee will ensure that you receive a refund. Just follow the instructions detailed in this section.

OUR GUARANTEE

Our satisfaction guarantee is unconditional. If you feel that UNBROKEN products purchased on our website do not suit your needs (subject to normal wear and tear), return your order and you will receive a refund.

To ensure 100% satisfaction, you can return purchases made on unbrokensports.co within 30 days. All return packages must be sent with our logistics provider (TCC).

RETURN POLICY

You can return your Unbroken purchase from our online store within 30 days of receiving your package and we will refund the full price. If the return is made outside of this period or the item has been used, damaged or is not sent in its original packaging, Unbroken will not be able to accept the return and will not be able to refund your payment. Clothing returns will only be accepted if the original labelling has not been removed.

It is important that when you make a return you consider all the products from the same order that you want to return. In the event that you request a second return of the same order, Unbroken reserves the right to accept or reject the second request.

EXCHANGE POLICY

Unbroken does not support product exchanges. If you wish to exchange a product, you must return your purchase for a refund and place a new order. A refund for a return is only possible if it is made in accordance with our returns policy. The refund for the purchase will be made by depositing the amount into your bank account.

DAMAGED OR DEFECTIVE PRODUCTS

At Unbroken, quality is paramount. We thoroughly test all of our products in real-world conditions to ensure they are fully capable of withstanding the uses they were designed for. It is extremely rare for our products to be damaged or defective.

Returned products will be inspected by Unbroken's quality control department; if the damage is a result of a manufacturing defect or if the product does not meet factory specifications, the cost of the product will be refunded. We undertake to refund the full cost of defective products.

If the problem is due to reasons contrary to the quality of the material or the assembly process, we will return the original product to you. We do not refund products:

If they have not been obtained in www.unbroken.com.co or any of the authorized distributors.

If they have been damaged by misuse or neglect (exposure to chemicals, caustic substances, open flame source, excessive heat, sharp objects, etc.)

If they have been damaged by misuse or by activities other than their intended purpose.

The useful life of any Unbroken product depends on the particular use made of it, the conditions of use and the wear patterns characteristic of the user. Unbroken products damaged by normal wear and tear or that have exceeded the reasonable life of the product will not be replaced.

Our customer service is available to help you with your return process. Please do not hesitate to contact us with any questions or comments. Please contact us via the contact link.

PRODUCT RETURN INSTRUCTIONS

To return a product, follow these instructions:

Please contact our customer service team to begin processing your return. They will let you know if your request is authorized according to our return policy.

If your request is approved, we will schedule a collection of the product at the address you provide. Please ensure that you pack the items in their original packaging and that all items bear the original labels.

Before calling our customer service line, please make sure you have the following information handy:

Order number

Order date

Pick-up address

Phone number

A date for collection

REFUNDS

The time your return is in transit is beyond our control, although once received we will process it as quickly as possible. Therefore, we must allow at least 14 calendar days to receive and process your return. Although unbroken sports will refund your money within 10 calendar days from the moment the return is processed in our warehouse, your Bank (according to Redeban / Credibanco) may take up to 25 days to process and refund your money.

In total, the refund may take up to 59 calendar days from the time we receive your call in our customer service department. Once the returned products have been received and processed, we will send you a notification by email. We will refund the full value of the products. The refund will be made using the same payment method as the original purchase.